Social Media Builds Small Biz Awareness

Nearly 40% of American small businesses use social media marketing (SMM) to build their brands – up from 10% last year and since everyone is looking to more effectively and efficiently hook up with their customers and its no surprise to me to see the growth of active brands in SMM.

Among brands using social media marketing, 39% say it has increased it’s brand exposure however 17% say their  brand has seen no benefit at all.

Why the difference? My bet is that it all comes down to strategy, execution and measurement.

Here’s how the the social media tool usage breaks down by the numbers: 27% – Facebook, 9% – LinkedIn, 8% – Twitter, 5% – Blog.

In my personal brand experience (e.g., with my own brand site and client sites) if only 5% of SMB’s in the study are using Blogs, then I’m not surprised to see their disappointment. Blogs ROCK by adding rich search engine friendly copy and help guide and customers. A Blog is a natural extension to your Website and email marketing and to not have one is a big mistake.

Blogs are a low cost platform for 1 to 1 and 1 to many conversations and discussions and they boost website traffic and help you manage your online reputation and so much more. And, I can’t think of a brand that could not benefit from having a Blog. And, a better Website! Lots of small businesses are not keeping up with putting forth a great Website presence – all of this interactive/social stuff needs to be integrated people!

You need to  remember that your customers now have their own audience and are a communication channel and the more you can improve your brand experience and customer relationships and be connected to them via social media marketing you will build bridges between you and them and their friends and family.

Sure this stuff takes time, but anything worthwhile usually does! And, the multiplier effect of this low cost communication tool (remember this stuff can help you save on advertising spending) will pay off far more than the time you invested in it if you truly ‘bring it.’

 

As people move more to mobile computer use, social media communication will skyrocket and all communication networks will be social.

We’re getting there pretty fact already – about 30% of Facebook users access their accounts via their phones now (check out Facebook Connect)!

Sources: eMarketer the American Express OPEN fall 2010 “Small Business Monitor.”

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Modern Family Marketing Rocks

…and “Average Joe Marketing” is for losers!

If you’re wondering why your “family-based” marketing strategy isn’t working like it used to, maybe it’s because you’re treating everyone the same. Sure you should treat your customers the same with regard to being respectful and being nice, but your marketing should treat them different with uniquely targeted messaging, services and products.

Today, America is a big diverse nation of over 300 million, with no single dominating household arrangement. America’s “nuclear family” of today consisting of a married couple with their own kids is a prejudiced old-fashioned, out-of-date model often seen as the quintessential average American family.

In 1970, 40.3% of U.S. households were nuclear family ones, but today these households count for <25% of all American households. And consider these facts:

  • Married couples without children count for 28.7% of households (bigger than nuclear ones)
  • Single households – single persons residing alone – count for 25.5% of households
  • Single male households are about 11% of all households

Telegram: There are no average American families – no average Joe’s or Joannne’s!

If your marketing is “family-based,” make sure you’re speaking the right language and using the right visuals. A big reason, this year’s big TV hit series and family comedy Modern Family is doing so well!

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The Kids Are Alright Part II

In an earlier post, I reported that it was great to see the Gen Y kids driving the tremendous outpouring of financial support for Haiti relief via texting.

I’m happy to report that the American Red Cross “Text ‘Haiti’ to 90999” campaign has raised $24 million to date. See the DMNews story here.

Think about this campaign for a moment. It has achieved some amazing accomplishments – in a short period of time – since this devastating earthquake hit Haiti just last week on January 12th:

  • $24 million has been raised via $10 individual donations to help the Haitian people – 1/5th of the amount the American Red Cross has raised to date – breaking all records by a huge  margin.  Reference note: After Hurricane Katrina – a mere 4.5 years ago – the ARC only received $120,000 via texting – and Katrina occurred on American soil!
  • The ARC has built a valuable mobile text database for future marketing communications and financial appeal efforts
  • The ARC’s core donor base skews older and texting gave the Gen Y folks an easy, quick and convenient channel to offer their support (marketing lesson – treat different people differently)
  • The campaign execution of  the ARC and its mobile firm partner mGive was flawless – amazing too – considering the fact that they started to work on the texting campaign the evening of the earthquake
  • The viral goodwill spread of the “Text ‘HAITI’ to 90999” campaign in Social Media channels such as YouTube, Facebook and Twitter (100K tweets/retweets)

I’m far from being in the Gen Y segment, but I did text a donation to the ARC and will tell you that it was easy for me to participate. As important, I felt comfortable donating because of the supportive and reinforcing messages I saw on TV news and various high profile broadcasts such as the NFL playoffs and the Golden Globes.

Also, after texting the shortcode “HAITI” to 90999, I was asked me to respond “yes” to confirm my donation and then I received a nice comforting thank you too – nice touch.

This overwhelmingly positive experience led me to spread the ARC’s good word and to feel more comfortable using this channel in the future.

Strong brand promise, ease, convenience, simple message and trust are the hallmarks of success for the ARC’s texting campaign and they could be put to good use for your brand’s future success too.

Photo by CollectiveGood.

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Everyone Wants To Be A Rock Star

Earlier this month, the AARP announced their sponsorship of an air guitar/lip-sync contest with Foreigner!

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