If you’re wondering why your “family-based” marketing strategy isn’t working like it used to, maybe it’s because you’re treating everyone the same. Sure you should treat your customers the same with regard to being respectful and being nice, but your marketing should treat them different with uniquely targeted messaging, services and products.
Today, America is a big diverse nation of over 300 million, with no single dominating household arrangement. America’s “nuclear family” of today consisting of a married couple with their own kids is a prejudiced old-fashioned, out-of-date model often seen as the quintessential average American family.
In 1970, 40.3% of U.S. households were nuclear family ones, but today these households count for <25% of all American households. And consider these facts:
Married couples without children count for 28.7% of households (bigger than nuclear ones)
Single households – single persons residing alone – count for 25.5% of households
Single male households are about 11% of all households
Telegram: There are no average American families – no average Joe’s or Joannne’s!
If your marketing is “family-based,” make sure you’re speaking the right language and using the right visuals. A big reason, this year’s big TV hit series and family comedy Modern Family is doing so well!
In an earlier post, I reported that it was great to see the Gen Y kids driving the tremendous outpouring of financial support for Haiti relief via texting.
Think about this campaign for a moment. It has achieved some amazing accomplishments – in a short period of time – since this devastating earthquake hit Haiti just last week on January 12th:
$24 million has been raised via $10 individual donations to help the Haitian people – 1/5th of the amount the American Red Cross has raised to date – breaking all records by a huge margin. Reference note: After Hurricane Katrina – a mere 4.5 years ago – the ARC only received $120,000 via texting – and Katrina occurred on American soil!
The ARC has built a valuable mobile text database for future marketing communications and financial appeal efforts
The ARC’s core donor base skews older and texting gave the Gen Y folks an easy, quick and convenient channel to offer their support (marketing lesson – treat different people differently)
The campaign execution of the ARC and its mobile firm partner mGive was flawless – amazing too – considering the fact that they started to work on the texting campaign the evening of the earthquake
The viral goodwill spread of the “Text ‘HAITI’ to 90999″ campaign in Social Media channels such as YouTube, Facebook and Twitter (100K tweets/retweets)
I’m far from being in the Gen Y segment, but I did text a donation to the ARC and will tell you that it was easy for me to participate. As important, I felt comfortable donating because of the supportive and reinforcing messages I saw on TV news and various high profile broadcasts such as the NFL playoffs and the Golden Globes.
Also, after texting the shortcode “HAITI” to 90999, I was asked me to respond “yes” to confirm my donation and then I received a nice comforting thank you too – nice touch.
This overwhelmingly positive experience led me to spread the ARC’s good word and to feel more comfortable using this channel in the future.
Strong brand promise, ease, convenience, simple message and trust are the hallmarks of success for the ARC’s texting campaign and they could be put to good use for your brand’s future success too.
There are so many great marketing lessons you can learn from studying the greats of Rock and Roll. And , using their brands in unique and relevant ways to attract Boomers and more can be hugely successfull for many brands today.
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